Refund Policy

Our 30-day satisfaction guarantee

If you're not happy with the service, you can ask for a full refund within 30 days of your payment. We'd rather fix the problem first, so please tell us what isn't working: most issues are solved in a few minutes.

Try before you buy

We offer a free trial with no credit card, so you can test channel quality and stability on your own devices before paying.

How to request a refund

Email contact@opentivi.com from the address on your account and include:

• Your order or invoice number.
• A short description of the reason for your request.

How refunds are paid

Approved refunds are sent back to the original payment method. The time it takes to appear depends on your bank or payment provider. When a refund is issued, the related subscription is closed.

When a refund may be declined

A refund may be declined if the request is made more than 30 days after payment, or if the account was used in breach of our Terms of Service, for example by sharing or reselling access.

Questions

If anything about your order isn't right, email contact@opentivi.com or message us on WhatsApp at +447426440524. We're available 24/7.