Privacy Policy

Who is responsible for your data

Open Tivi is responsible for the personal data described in this policy. You can reach us about privacy at contact@opentivi.com.

Operator details

Open Tivi is operated by Open Tivi LLC, 124 White Oak, Oak Ridge, MO 63769, United States.

What we collect

We only collect what we need to run the service:

• Account details: your name, email address and a password (stored securely by our authentication provider, never in plain text).
• Profile details you choose to add: phone number and country.
• Order details: plan, number of connections, amount, payment status, device type, any note you add, and the IP address used to place the order.
• Free trial requests: name, email, device, country and IP address.
• Messages you send to our support team by email or WhatsApp.
• Technical logs from our hosting provider, such as IP address and browser type, kept for security and troubleshooting.

Why we use it

We use your data to create and manage your account, process orders and payments, deliver your login details, provide support, send service emails (order confirmations, payment links and login details), prevent fraud and duplicate trials, and meet legal and accounting obligations. We don't sell your data and we don't use it for advertising.

Who processes it for us

We rely on a small number of service providers, who only process data on our instructions:

• Supabase: database and account sign-in.
• Vercel: website hosting.
• Zoho Mail: sending and receiving email.
• Our payment provider: processing payments made through the payment link. We never receive your full card details.
• Our streaming infrastructure provider: receives only the technical account identifiers needed to create your login.

Cookies

We only use cookies that are necessary for the site to work, such as keeping you signed in to your account. We don't use advertising or analytics cookies. Setup videos on our guide pages are embedded from a third-party video host, which may set its own cookies when you play a video.

How long we keep it

We keep account and order data while your account is active, and afterwards only as long as needed for legal, tax and accounting purposes. Free trial requests are kept for a limited period to prevent repeated trials. You can ask us to delete your account at any time.

International transfers

Our service providers may process data in countries other than yours. Where that happens, we rely on their contractual and technical safeguards to protect it.

Your rights

Depending on where you live, you can ask to access, correct, export or delete your personal data, or object to how we use it. Email contact@opentivi.com and we'll respond within the time required by law. You also have the right to complain to your local data protection authority.

Security

Data is encrypted in transit, access to customer data is limited to the people who need it to help you, and passwords are never stored in plain text.

Children

The service is not intended for anyone under 18, and we don't knowingly collect data from children.

Changes to this policy

We'll update this page if the way we handle data changes. The date below shows the latest version.